Your rep seemed like an angel. Had all the right answers. Yet your copier is always down which is really frustrating, given you have paid thousands of dollars to have a good working copier. We are copier specialists, dealing primarily with the Ricoh brand, which you will also see as Savin and Lanier (same machines, different stickers on the front.)
If you are looking for Lanier Copier service or Savin copier repair, you should call for a free quote and estimate. We can help keep your copier running.